Apple products, such as iPhones and iPads, can only be taken to an Apple Store or use the AppleCare warranty. AT&T Certified Pre-Owned phones are not covered by warranty. If you bought the phone anywhere else besides AT&T, use the warranty that the manufacturer provides with your phone.
You may be able to take your phone directly into an AT&T store to make a warranty claim, but they may not be able to replace it on the same day. Be respectful while you’re on the line with customer support.
You may also pay for expedited shipping and receive your replacement within 1–2 days instead.
Use the package tracking available on the provided postage label to make sure your old phone arrives at the warranty center. If it doesn’t, then you need to make a claim with the postal service.
You may be able to negotiate with AT&T to break the fee into smaller payments across multiple bills if you aren’t able to pay the charge upfront.
Standard mobile insurance costs around $9 USD a month and will only cover replacement phones. The AT&T Mobile Protection Pack is around $12 USD a month and also offers a tech support app and photo storage. The AT&T Multi-Device Protection Pack offers all services for up to 3 lines for $35 USD a month. If you’re already enrolled in one of the insurance programs, you can change which level you’re on at any time.
You can start your insurance claim here: https://www. phoneclaim. com/att/. You must make your claim within 60 days of when your phone gets lost or damaged. Otherwise, you may have to pay the full price for a replacement. [8] X Research source Double-check all of your information before you submit it just in case you made a mistake. If your phone was stolen, the site may prompt you to deactivate your service for the time being.
If your new phone isn’t working, you may need to take it into an AT&T location to have them activate it for you.
You can only make 2 insurance claims with $1,500 USD of device coverage each per year. You may be able to break the deductible into smaller payments spread out over multiple months. Talk to AT&T customer support to find out your options.
