How to Get a Streak Back on Snapchat
Snapchat can’t guarantee you’ll be able to restore a lost streak. Depending on how it happened, you may be able to, but first and foremost you should take every step not to lose a Snapstreak.
So, what do you do when you lose a Snapstreak? Well, you’re going to Snapchat support.
First, make sure you didn’t forget something or make some kind of mistake. Snapchat Support doesn’t usually reinstate Streaks in these instances. However, if you did send your friend a Snap and they sent you one but you still managed to lose your Streak, don’t fret; that happens. Sometimes there are bugs, and when that happens, Snapchat has a support page you can use to contact Snapchat. Select the I lost my Snapstreak option, and fill out the form provided below. Make sure to describe your situation fully, giving as much information as possible, so Snapchat has the complete story. It’s also important you contact support as soon as you notice you lost your Streak, whenever possible. Once you send that form off, after a week (or so), you can expect Snapchat to get back to you. If everything checks out, they’ll restore your Streak. However, if they determine you lost your Streak not because of some sort of bug or issue on Snapchat’s end, they likely won’t help.
How to Maintain a Snapstreak
The best way to keep your Snapstreak going is to have a firm idea of how to the system works. And, no, that doesn’t just mean sending something to your friend on Snapchat, it’s a bit more complicated than that.
You and your friend must both send each other a Snap at least every 24 hours. However, Chats don’t count, and Snaps sent with Memories or Snapchat’s Spectacles don’t count towards a Snapstreak. It’s a bit counterintuitive, so it’s just something you’ll have to remember if you care about keeping up your Snapstreaks.
Lastly, it’s very important that when you send a Snap, you stick around to make sure the Snap goes through If you exit the app, or delete it from your phone’s multi-tasking memory, while a Snap is sending, it may not deliver, and you could end up losing your streak.
